Return Policy:

At The Scorpion, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy to make the process as seamless as possible. Please review the following guidelines:

Eligibility:

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Returns must be initiated within 3 days of receiving your order.

Return Process:

To initiate a return, please contact our customer service team at [email address] or [phone number] to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item(s) to us.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

 

 

We recommend using a trackable shipping method to ensure that your return reaches us safely.

Refund or Exchange:

Upon receiving and inspecting the returned item(s), we will process your refund or exchange as per your preference.
Refunds will be issued to the original payment method used for the purchase within 3 business days.
Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.

Non-Returnable Items:

Certain items are not eligible for return, including:
Customized or personalized products
Clearance or final sale items
Items marked as non-returnable

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Return Policy Updates:

We reserve the right to update or modify our return policy at any time. Any changes will be communicated to customers via our website or email.

If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way.

 

Thank you for choosing The Scorpion!

Sincerely,

Nayan Sahoo

 Founder

Sahoo Enterprises & Co.